ServiceNow is deepening its existing partnership with Anthropic, further integrating the AI startup's Claude models to power its own offerings, according to a company memo reviewed by Axios. Why it ...

ServiceNow partners with Anthropic just a week after announcing a partnership with OpenAI as the company takes a multi-model ...

ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...

Integrated solution to reduce operational costs, increase agent efficiency, and improve customer satisfaction "Combining the most valuable features into a unified interface can transform the way we ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...