Series: Concise Guides to Conducting Behavioral, Health, and Social Science Research https://www.jstor.org/stable/j.ctv2sjj0h6.3 Why are you reading this book ...
In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking feedback ...
Note: The following article shares insights from the LMA Solo/Small Team SIG’s February roundtable, which focused on conducting client surveys and implementing a client feedback program.
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