When companies focus on practical, user-centered implementation, AI can stop being an experiment and start having a real impact.

California might have to call 911 to save its emergency communications system upgrade project. Whether the call would actually get through is another matter. While the Golden State prides itself on ...

Somewhere in your organization, an AI project is dying. Perhaps it's the recommendation engine that was supposed to boost sales by 30%. Maybe it's the predictive maintenance system that promised to ...

When IT projects fail, who gets the blame? IT, of course. But with failure rates for projects often over 50 percent, the truth is, there’s an awful lot of blame to go around. I had a refreshing talk ...