Learn about the rise of “dry-chatting” and how AI is becoming a rehearsal partner for modern communication, especially before emotionally-challenging work situations.

In an increasingly polarized world, leaders who deploy three principles in challenging conversations set themselves apart.

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue ...

Direct talk about tough topics is intimidating, but it’s the path to trust. Leading with genuine empathy can transform a difficult conversation into a safe space for connection.

Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

“I’m sorry, I have something troublesome to tell you. You may not agree with it, so I’m just going to come out and say it.” Conflict, disagreement, tangled beliefs and emotions—these are some of the ...