SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

Proplanum introduces AI-driven workforce scheduling that matches staffing to real demand, helping businesses cut costs and plan shifts ...

We are excited to show how AI-powered contact center technology can help businesses improve customer experience, ...

AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...

Legion Technologies, an innovator in workforce management, today announced that Wolt, a Helsinki-based technology company, has selected Legion to modernise its workforce management across 20 countries ...

The partnership gives security operators a cleaner path to manage shifts, reduce admin work, and improve coverage. NEW ...

Genesys today introduced Automated Forecasting and Scheduling, an AI-powered forecasting and scheduling service for workforce management. The capabilities aim to enable businesses to harness ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

Legion’s AI-powered platform transforms real-time warehouse data from Rebus into optimized labor forecasts and schedulesREDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion Technologies, an innovator in ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...