Customers of broadband provider Virgin Media (O2), specifically those who also take their Pay TV services via their TV 360 or ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing the use of AI to reduce complaints.

JERSEY CITY, NJ / ACCESSWIRE / May 8, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Virgin Media O2, one of the ...

Telefónica and Liberty Global are reportedly nearing a £2 billion (€2.3 billion) takeover of Netomnia, via their UK fibre ...

European telecoms giants Telefónica and Liberty Global, the joint owners of Virgin Media and O2 in the UK, have reportedly ...

Virgin Media O2 is deploying new artificial intelligence (AI) monitoring tools in its mobile network to predict and prevent network issues, helping deliver a mo ...

SEATTLE--(BUSINESS WIRE)--Hiya, the leader in voice security, has been selected by Virgin Media O2, one of the UK’s largest telecommunications companies, to provide its AI-powered spam-fighting and ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has launched its 5G Standalone network (5G SA) for its business customers this week. The carrier said its 5G SA service will be available to its business customers in 500 towns and ...

Virgin Media O2 is extending its automation programme into mobile, working with Zinkworks to deploy AI monitoring and ...

Virgin Media O2 (VMO2) has switched on its Converged Interconnect Network (CIN), a new infrastructure to accelerate the roll-out of mobile and fixed networks across the UK with less complex and ...

VMO2 could be about to take on Netomnia's infrastructure ...