Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Customer management in Jira Service Management sits at the intersection of usability and control. Ignoring it leads to ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In the ever-evolving landscape of information technology ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

With more companies moving workers home, making sure your systems are up and running has become more important than ever. ServiceNow, which includes in its product catalog an IT Help Desk component, ...

HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service ...

When systems engineers build or repair computer software or hardware, they need consistent processes in place to keep it running smoothly. Configuration management is the name for this set of ...

New ITAM product provides visibility into how infrastructure supports the services that businesses depends onSAN MATEO, Calif., April 02, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today ...

The following content is from an older version of this website, and may not display correctly. Tideway, the independent leader in IT service configuration management for enterprises, has announced the ...

Two vendors in the growing configuration management arena last week sought to fill in missing pieces of their products capabilities. The smaller and nimbler Relicore Inc. in Version 4.0 of its Clarity ...