Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is part ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Salesforce has unveiled its Agentforce platform in a bid to provide enterprises with intelligent conversational capabilities and autonomous agents designed to handle a wide range of day-to-day tasks.

Salesforce has agreed to acquire AI startup Cimulate, which focuses on intent aware search, to strengthen its Agentforce Commerce platform. The company has also announced plans to cut nearly 1,000 ...

What is AI automation, and how can your business use it? Automation used to be the best way to make software do the work and free up time for more important things. And while AI has since come on the ...