It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...

How to share your desktop for remote support with Chrome Remote Desktop Your email has been sent When all other remote screen sharing solutions fail, you can always turn to Chrome Remote Desktop to ...

Projector.is Inc., which does business as ScreenMeet, today announced an artificial intelligence-based assistant for contact center and information technology help desk workers that provides real-time ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Spreadsheets, documents, file folders – they’re all ...

Remote work has become the norm for millions of employees worldwide over the past several years. While employee-manager relationships have certainly changed without in-person, face-to-face contact, ...

Microsoft on Tuesday described Microsoft Endpoint Manager (MEM) as becoming a "single, cloud powered solution" for organizations, with new capabilities. Most of the new MEM capabilities described this ...

The all-new Siri Remote that launched with the second-gen Apple TV 4K has been a hit. And with the refreshed design that features a 5-way trackpad/clickpad, the remote could be handy for more than ...