In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

When handled well, difficult conversations create clarity, strengthen relationships, and help people stay grounded in roles ...

Learn about the rise of “dry-chatting” and how AI is becoming a rehearsal partner for modern communication, especially before emotionally-challenging work situations.

Forbes contributors publish independent expert analyses and insights. Stepping into a managerial role isn’t just about delegation, development, and motivation. It’s about learning how to handle the ...

Difficult conversations at work are unavoidable sometimes. The good news is most people approach such discussions with collaborative — not combative — attitudes and intentions, according to the ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

No matter where you work or what your role is, at some point, you’re going to encounter a difficult person. Maybe it is a colleague who constantly interrupts, a micromanaging supervisor, a ...

Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare ...

Tough talk can be, well, tough. But it’s also critical for ensuring your team is working at its best. Learn what holds managers back and how to remove the block that may be hurting your bottom line.

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...