CEO Don Brown made it clear in a recent call with financial analysts that PureCloud is not just a multitenant replacement for the company’s traditional product. If one uses the Gartner Magic Quadrant ...

It would seem that Interactive Intelligence has already found a way to claim a share of this growing piece of the market pie. Just about a year ago, I wrote here about Interactive Intelligence ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence ...

Interactive Intelligence, a provider of unified communications and cloud-based contact center solutions, is rapidly growing its channel program thanks to its latest cloud offering and has no plans to ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...

(Reuters) - Shares of the business software company Interactive Intelligence Inc jumped as much as 20 percent on Tuesday, a day after the company forecast second-quarter results ahead of market ...