Customer service representatives provide customer satisfaction beyond the initial sale -- a tough gig if there are product issues or billing problems. The position requires dedication, but over time, ...

One or two people might suggest that, with the current pandemic, this idea was mere madness. We, though, wanted to see what traveling abroad and working abroad truly meant right now. The first step ...

A customer-oriented organization places customer satisfaction at the core of each of its business decisions. Customer orientation is defined as an approach to sales and customer-relations in which ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...