Customer service representatives provide customer satisfaction beyond the initial sale -- a tough gig if there are product issues or billing problems. The position requires dedication, but over time, ...

Restaurants employee a variety of staff members, including hostesses, wait staff, table bussers, bartenders, food preparation professionals and cashiers. To provide a high level of quality customer ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...