Zoom Just Failed Its Biggest Test. Its Apology Is an Extraordinary Example of Emotional Intelligence
In March, the number of people who depended on Zoom skyrocketed. I wrote at the time about how it quickly became the most important app in the business world, and it was true. Remarkably, while the ...
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
Zoom AI Companion gets a major productivity update ...
Zoom stock’s stellar performance in 2020 largely erased the volatility associated with the security flaws. However, shareholders who invested in the company at its IPO had to deal with substantial ...
The video chat system Zoom wasn't prepared for the popularity it's facing here in the spring of 2020. Much like a startup group attempting to create a new product with a crowdfunding campaign, Zoom is ...
Three years ago Zoom settled with the FTC over a claim of deceptive marketing around security claims, having been accused of overstating the strength of the encryption it offered. Now the ...
Robby Nadler, who directs UC Santa Barbara’s Academic, Professional and Technical Graduate Writing Development Program, has proposed a theoretical framework for understanding what he calls ...
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