Employees build great companies, and they tend to know what to do to reinvigorate them. When faced with challenges, the natural response may be to call in a consultant. No offense to consultants—I've ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Sometimes an employee's ability to communicate efficiently with team members or their natural organizational skills are just as — if not more — important than the technical aspects of their job. Forty ...

This psychology-based problem-solving quiz reveals whether you solve problems through logical analysis, gut instinct, ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

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