Researchers from Massachusetts General Hospital found a training program may help increase resident physicians’ empathy with patients and improve patients’ perceptions of their providers. Previous ...
More than half of all practicing physicians show signs of burnout, studies show. Contemporary physicians face tremendous pressures due to a confluence of factors, including balancing heavy patient ...
A UC Berkeley study published March 29 found that empathy training for probation and parole officers led to a reduction in bias against supervisees and recidivism rates among their clients. The ...
What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...
Sue Williamson does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...
Axon's virtual reality (VR) empathy-based training is offered through Axon Academy, a network of online and in-person training for law enforcement. The VR training program is designed to better equip ...
Top companies across industries are turning to virtual worlds to help their employees understand and better interact with people in the real one. Fidelity and Hilton are key examples: Both include ...
Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...
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