Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone, and ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

Support metrics must now account for memory, learning and accumulated understanding, not just speed or volume.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...