The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Brad Rosenfeld The role ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

What Is Customer Onboarding In SaaS? Customer onboarding in SaaS means acquainting new users with products/services on offer. It is all about showing them the ropes, providing them the tools they need ...

As interest in generative AI (GenAI) and AI technologies grows, studies indicate using them for the onboarding process is something 40% of brands are currently prioritizing. During the onboarding ...

Onboarding success rate—how quickly your customers meet key milestones when they begin using your product or service—is one ...

Everyone's familiar with the well-known saying: “You never get a second chance to make a first impression.” In business, this adage speaks volumes about the importance of that first, ever-important ...

If the customer lifecycle is a performance, the onboarding process is the opener. If the opener doesn’t catch your attention, you don’t want to stay for the show. For many financial institutions, ...

Putting extra effort into customer onboarding pays off in the long-term for retention efforts. A major challenge for companies at any time is retention, but it's currently top of mind as revenues are ...

After the effort that goes into making a sale, the last thing you want to do is disappoint and lose your new customer. Plus, customer retention can drive a lot of success within your company. Not only ...

For a lot of companies, onboarding new customers isn’t a regular part of the conversation. Many just leave it to their salespeople, which means your sales team is likely either dumping your customers ...

In Ukraine remote customer identification and the option to become a bank customer online has been officially in place since 2020, and at present nearly 40 banks out of 63 operating on the market have ...