New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN), a leading provider of AI knowledge solutions for customer engagement, today announced the release of eGain AI Agent for ...

Artificial intelligence has moved fast from curiosity to capability, and nowhere is that more visible than in the rise of AI agents. These systems can plan, decide, and act on our behalf, automating ...