Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting ...

The pilot program, which began in late October, reduced the number of calls that otherwise went to voicemail or other ...

What do businesses get with AI Answering Machine Detection?

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps satisfaction intact.

Planning human call center agent schedules requires manual effort. Assembled aims to streamline that while factoring in digital labor.

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...

It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid ...