Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing adoption of AI-driven analytics, real-time ...

By Ken Ewell, Chief Customer Officer, Momentive For most organizations, CX is a strategic asset, and yet so many Chief Customer Officers like myself struggle to understand where they stand today and ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind ...

TORONTO, Feb. 18, 2026 /CNW/ - Most media conferences inspire. Few drive real business results. Darwin CX, the global leader in customer experience and subscription management for publishers and media ...

Get the latest federal technology news delivered to your inbox. Customer experience is a federal priority. Policies like the President's Management Agenda and the 21st Century IDEA Act highlight the ...