Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels “Customers today expect to be able to ...

Think of a REST API like a waiter in a restaurant. You (an app) tell the waiter what you want (your request), and the waiter goes to the kitchen (the server) to get it for you. REST is just a set of ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

You might not see them, but these application programming interfaces are the hidden connectors that make a lot of the digital ...